TERMS & CONDITIONS
Last updated: 20/07/2025
These terms and conditions (“Terms”) apply to your use of this website and any purchases made through it. By accessing or using our site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. Company Information
This website is operated by M&M Innovation Ltd, a company registered in England and Wales under company number 09956858.
Registered Office:
M&M Innovation Ltd
Unit 1, Pastures Farm
Olney Road
Yardley Hastings
NN7 1HL
United Kingdom
2. Products & Services
We aim to ensure all products and descriptions are accurate. However, we do not guarantee that descriptions, images, or prices are free of errors. We reserve the right to make changes at any time without prior notice.
3. Ordering & Payment
When you place an order, you confirm that the details you provide are accurate and that you are authorised to use the chosen payment method. Orders are subject to acceptance and availability. We may refuse or cancel orders at our discretion.
4. Delivery
We will do our best to deliver products promptly. Delivery times are estimates and may vary. We are not liable for delays caused by external factors. Risk of loss passes to you once the order is dispatched.
5. Returns & Refunds
You may return unused items within 14 days of receipt. Products must be in their original condition and packaging. Once approved, refunds will be issued to your original payment method.
Please read our Returns Policy for full details.
6. Intellectual Property
All website content — including product designs, logos, images, and text — is the property of M&M Innovation Ltd and may not be copied or reused without written permission.
7. Limitation of Liability
We do not accept liability for any loss or damage caused by using this website or our products, except where required by law. This includes indirect or consequential losses.
8. Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy below for how we handle your data.
9. Changes to These Terms
We may update these Terms at any time. Any changes will be posted on this page. Continued use of our site implies acceptance of any changes.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in the English courts.
WHOLESALE INQUIRIES
We welcome wholesale enquiries from retailers, distributors, and businesses looking to stock our products.
How to Apply
If you're interested in becoming a wholesale partner, please email us at whatsup@dead.health with the following details:
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Your business name and website (if applicable)
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Contact person and position
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Company registration number and VAT number (if applicable)
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A brief summary of how and where you plan to sell our products
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Estimated order quantities or areas of interest
Minimum Order Quantities
Minimum order quantities (MOQs) and pricing tiers will be provided upon approval of your wholesale application. We aim to offer competitive rates for bulk purchases.
Lead Times & Fulfilment
Lead times vary depending on stock levels and order volume. Most wholesale orders are dispatched within 5–10 working days. Custom fulfilment options may be available for larger accounts.
Payment Terms
Standard payment terms are pro forma (payment in advance). Credit terms may be available for repeat customers, subject to approval.
White Label & Bespoke Products
If you're looking for white-label or custom formulation options, please mention this in your enquiry — our team also supports bespoke manufacturing via our parent brand development services.
PRIVACY & SAFETY
Privacy & Safety
We take your privacy and safety seriously. This section explains how we collect, use, and protect your personal information, and what we do to keep your data secure.
Your Information
When you place an order or sign up to our newsletter, we collect the personal information you give us — like your name, email address, shipping details, and order history. We use this to process your order, provide support, and keep you updated (only if you opt in).
We never sell your information to third parties.
How We Use Your Data
We use your information to:
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Process and ship your orders
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Contact you about your order if needed
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Improve our products and service
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Send you emails, only if you’ve subscribed (and you can unsubscribe any time)
Your data may be shared securely with trusted third-party services (like payment processors, delivery couriers, or email providers) but only for the purpose of fulfilling your order or managing communication.
Payment Security
All payment information is processed securely by trusted third-party providers. We do not store your credit card details on our site.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how people use our site. You can control or delete cookies in your browser settings.
Your Rights
You have the right to:
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Access the personal information we hold about you
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Ask us to correct or delete it
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Withdraw consent or unsubscribe from emails at any time
To request access or deletion of your data, contact us at whatsup@dead.health.
Safety & Site Security
Our site is encrypted with SSL (Secure Socket Layer) technology to keep your data safe. We regularly monitor and update our systems to protect against unauthorised access, misuse, or data breaches.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments